FAQ
How long does it take to process the return?
Please allow up to two weeks from the date you mail your item(s) back for your return to be processed—you will receive an email confirmation when complete. If you are returning items from multiple orders in the same package, you must start a return here for each order and include all return packing slips for each order in your package. Returns missing packing slips will result in up to an additional week of processing time.
Once you receive your email indicating your return has been processed, you can expect to receive your credit in 3-5 business days.
Do you offer price adjustments?
We gladly honor a one-time price adjustment on full-price merchandise within seven days of the retail purchase or mail-order ship date if accompanied by the original receipt. Items not purchased at full price are ineligible for price adjustments. Orders already placed with a coupon or promotion are also ineligible for additional discounts. Promotions and coupons cannot be applied to previous purchases.
Are sample sale items returnable/refundable?
No. All Sample Sale items are final sale.
Start your return process here and place a new order online for a replacement item. Once we receive your return, we will refund the purchase amount to the original form of payment. Please allow up to two weeks for your return to be processed.
Yes. You must start a return here for each order and include all return packing slips for each order in your package. Returns missing packing slips will result in up to an additional week of processing time.
We are able to modify an address or payment method after an order has been submitted within 24 hours of the order.